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Terms and Conditions

Order

  • You can order goods by clicking on the shopping basket symbol and filling in the order sheet.
  • It is possible to make your order by phone on +421 903 448 100 or per email fanshop@skslovan.com
  • To cancel your reservation within 24 hours, contact us on +421 903 448 100 (mobile) or per email fanshop@skslovan.com
  • We will return the amount on your bank account or send you a postal money-order. Don’t forget to enclose a bank statement.

Phone and E-mail orders

You can order by phone or E-mail. For instruction how to pay by bank transfer, read more below.

Payment

Your payment on shop.skslovan.com is possible by:

  • Cash on delivery (for orders inside Slovak Republic)
  • Bank transfer 2925852597/1100, Tatrabanka, a.s. Bratislava

    From abroad IBAN: SK72 1100 0000 0029 2585 2597 SWIFT: TATRSKBX

  • If you are ordering by phone or e-mail please write your name in „customer feedback“ column.

Terms of delivery

  • Delivery fee
    • By purchase over 100 €, we provide free delivery within 24hours. This service is not included in case of customised kit order. The production takes 14 days and is charged in advance.
    • Delivery times
      • Slovakia, 14 days delivery
      • Czech Republic, 14 days delivery
      • Europe, 21 days delivery
      • Rest of the world (outside Europe), 21 days delivery
    • Postal charges
      • Slovakia 4,98 €
      • Slovakia – cash on delivery 5,98 €
      • Outside Slovakia
Weight CZECH REPUBLIC EUROPE WORLD
up to 1 Kg 9,7 € 9 € 19 €
up to 2 Kg 13 € 15,9 € 34 €
up to 3 Kg 14 € 25,8 € 38 €
up to 5 Kg 14,5 € 28,8 € 54 €
up to 7 Kg 16 € 38 € 68 €
up to 9 Kg 19,5 € 44 € 84 €
up to 11 Kg 20,5 € 47 € 92 €

*In case that real weight of your package is bigger than calculated weight in order, you will be contacted and charged the extra fee. We will send you all details..

  • Sales person undertakes to:
    • deliver particular goods according customer order (number, price)
    • guarantee an adequate package and delivery
    • contact a customer in case that an ordered good was sold out. We will suggest another delivery date.
    • issue and enclose the invoice as a tax document
  • Shopper undertakes to:
    • collect an ordered good
    • pay the full price of the ordered good

Cancellation of purchase

  • According paragraph 12/108/2008, you are in the right to return the good in 7 days period. This period could be prolonged in dependence on a particular good.
  • In case of return, send us a shipment as a registered letter to the address: Fanstore s.r.o., Zátišie 10, 831 03 Bratislava, Slovakia
  • Cash on delivery won’t be accepted.
  • Only undamaged good in the original package will be accepted. Please, don’t forget to enclose a copy of invoice (or write down an invoice number), your name and address.
  • We would appreciate if you could shortly explain your reasons of return. (There is no obligation in connection with the good return)
  • We will return the amount on your bank account or send you a postal money-order in case you will fulfil all claim conditions. Incurred costs are covered by us.

Claim

  • In case you want to claim damaged or faulty goods, please keep the terms above. Don’t forget to describe a kind of damage. When you go over the 7 days claim period, contact us by phone: +421 903 448 100 or per email: fanshop@skslovan.com
  • Fanstore s.r.o. is responsible for purchased goods.
  • Claim rights are not applied for a person who doesn’t buy a good directly from us (It doesn´t apply for a second-hand purchase).
  • The shopper who wants to claim the good must send a written claim in accordance with a civil code (regarding goods reparation, change…). The shopper must do it within a claim period and describe all good´s damages or faulty.
  • Shopper is bound to return good under complaint to Fanstore s.r.o..
  • Good under complaint must be complete, undamaged and in an original package.

Loss in transit

  • Fanstore s.r.o. is responsible for loss in transit.
  • Fanstore s.r.o. is not responsible for loss in transit in case of your postal goods return.

Guarantee

  • We provide 24 months guarantee of purchased goods. Please, keep your invoice. Your invoice is a letter of guarantee.
  • Guarantee period starts after date of receipt of delivery.

Warning!

  • Don’t accept any delivery in damaged package. You will avoid complications with a claim.
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