Returns and Complaints

Returns

You have the right to withdraw from your order without giving any reason for a period of 14 days. The withdrawal period is calculated from the day of delivery of your ordered goods.

Withdrawal from the contract must be made in writing, must contain all details necessary to identify the goods, and must be delivered within the aforementioned period together with the goods to the seller's address or another address designated by the seller.

Click for returns

The goods must not be damaged or used, must be in their original packaging, and the buyer must return all documents concerning the subject goods received at the time of purchase along with the goods. The buyer agrees and acknowledges that "in writing" in this case means a written notice of withdrawal from the purchase contract signed by the buyer.

Upon compliance with the above obligations of the buyer, the seller will take the goods back and return the price paid for the goods to the buyer within 15 days from the date of delivery of the withdrawal notice, using the pre-agreed method.

All further information on Withdrawal from the contract can be found in the General Terms and Conditions

Claims Policy

Download: Claims Form (.doc)

1. WARRANTY PERIOD

1.1. The warranty period begins upon receipt of the purchased goods by the buyer.

1.2. The statutory warranty period for the goods sold is 24 months; in the case of a natural person – entrepreneur, or a legal entity, the warranty period is 12 months.

1.3. The warranty period is extended by the time during which the goods were under the claims process.

2. SELLER'S LIABILITY FOR DEFECTS IN SOLD GOODS DURING THE WARRANTY PERIOD

2.1. The buyer is obliged to properly and thoroughly check and inspect the purchased goods after receipt. In the event of a defect in the goods, the buyer is obliged to notify the seller of this fact without undue delay. The same applies if the buyer discovers a discrepancy with the order, if different goods or a different quantity were delivered than ordered.

2.2. Before the first use, the buyer is obliged to familiarize themselves with the accompanying documentation for the purchased goods (instructions for use or maintenance).

2.3. The seller is not liable for defects caused by wear and tear from normal use, or by unprofessional or unauthorized intervention contrary to the provided accompanying documentation. The warranty also does not apply to mechanical damage to the goods caused by the buyer or a third party.

2.4. In the case of a remediable defect, the consumer has the right to free repair or replacement of the defective part. Only if free repair or replacement of a part would be disproportionate given the extent of the defect may the buyer request a replacement of the goods. If even this procedure is not possible, the buyer may request a reasonable discount on the price of the goods or withdraw from the contract.

2.5. In the case of an irremediable defect that does not prevent proper use, the consumer may request a replacement of the goods, a reasonable discount on the price, or withdraw from the contract. In the case of an irremediable defect that prevents proper use, the consumer may request a replacement of the goods or withdraw from the contract.

2.6. The same rights as in the case of an irremediable defect belong to the consumer in the event that, although the defects are remediable, they occur repeatedly (the same defect repaired twice under a claim, appearing for the third time), or due to the occurrence of a larger number of defects simultaneously (min. 3 different defects), the goods cannot be used properly.

2.7. Rights of liability for defects in goods for which a warranty period applies expire if they were not exercised within the warranty period.

3. EXERCISING THE RIGHT OF LIABILITY FOR DEFECTS – CLAIM

3.1. The place for filing a claim is the company ŠK Slovan Bratislava futbal a.s., Viktora Tegelhoffa 4, 831 04 Bratislava, Slovak Republic.

3.2. The consumer may file a claim in person at the place designated by the seller for filing claims, or by sending the goods for claim by mail or courier service.

3.3. If the consumer files a claim in person at the location specified in point 3.1, they are required to present a copy of the invoice in addition to the claimed goods. The seller will issue the consumer a written confirmation of the receipt of the claim.

3.4. When sending goods, the consumer is obliged to prove that they purchased the item from the seller by sending a copy of the invoice. Furthermore, the consumer is obliged to specify how the defect manifests itself and state their choice of the right of liability for defects being exercised (Section 4, point 4.2.). When sending a claim, the seller recommends using the claim form available on the seller's website, as well as at the place designated by the seller for filing claims.

3.5. To expedite communication, the seller recommends marking the shipment containing the claimed goods and accompanying documents with the word "CLAIM", together with sufficient contact details (name, address, email, telephone number).

3.6. In connection with the filing of a claim for purchased goods, the seller does not accept any shipments sent via cash on delivery or at the seller's expense.

3.7. In the case of a justified claim, the buyer has the right to reimbursement of postage.

3.8. In the case of an unjustified claim, neither the buyer nor the seller is entitled to reimbursement of costs associated with filing the claim (except in cases of repeated groundless claims by the buyer, from which it can be inferred that the buyer is abusing their rights).

3.9. When sending defective goods for a claim, the buyer shall provide the goods complete and in suitable packaging material that meets the transport requirements of the delivered goods – preferably in the original packaging.

4. PROCESSING OF THE CLAIM

4.1. The seller must process the claim for the goods, regardless of the method of processing, no later than 30 days from the day it was filed. After the expiration of this period in vain, the buyer has the same rights as if it were an irremediable defect.

4.2. The seller is obliged to process the claim for the goods in one of the following ways prescribed by law:

• by repair,
• by replacement of the goods with new goods,
• by refund of the purchase price of the goods,
• by providing a reasonable discount,
• by a call to take over the performance,
• by a reasoned rejection of the claim for the goods filed within 12 months of its purchase based on an expert assessment by an authorized person,
• by rejection of the claim for the goods filed after 12 months of its purchase with information for the consumer as to where they can send the claimed goods for expert assessment.

4.3. The seller will issue a written confirmation of the claim processing method to the buyer no later than 30 days from its filing. In the case of processing a claim filed within 12 months of the purchase of the goods by a reasoned rejection, the seller shall attach a copy of the expert statement of an authorized person (authorized service center, expert, authorized testing laboratory) to the written statement, which contains:

a) identification of the person who performed the expert assessment,
b) exact identification of the assessed goods,
c) description of the condition of the goods,
d) result of the assessment,
e) date of preparation of the expert assessment.

Claims Form

Claimant

Name and surname, title:...........................................................................................................................

Residential address:........................................................................................................................................

Phone: .........................................................................................................................................

E-mail: .........................................................................................................................................

Supplier: ŠK SLOVAN BRATISLAVA futbal a.s.,
Viktora Tegelhoffa 4, 831 04 Bratislava, Nové Mesto District

Sales document number: ..................................................................................................................

Order number: ................................................................................................................................

Date of sale*:....................................................................................................................................

* on the invoice-tax document, this refers to the date of taxable supply

Description of claimed goods:

......................................................................................... ......................................................................

Description of the defect:

......................................................................................... ......................................................................

Contents of the package upon handover:

......................................................................................... ......................................................................

Notice: Please submit the goods for claim including accessories; this will prevent extending the claim processing time.

Preferred method of claim processing:

repair – replacement – discount – refund of purchase price

....................................................................
Date and signature of the claimant

ŠK SLOVAN BRATISLAVA futbal a.s.,
Viktora Tegelhoffa 4, 831 04 Bratislava, Nové Mesto District
Company ID: 35834579 Tax ID: 2021614188 VAT ID: SK2021614188